2016 has been an exciting year for commercial and domestic cleaning specialists, Mary Moppins Limited. They have expanded to continue to provide a high standard of service throughout Norfolk and Suffolk and now have a team of over 70. They have recently expanded their Head Office at Riverside Business Centre, managed by the UK’s largest not-for-profit enterprise agency Nwes, where they have been a tenant for the last four years.
Managing Director, Alicia Haynes, is no stranger to growing businesses. Her first venture was building a successful care business which operated throughout East Anglia and had 500 employees. After ten years, this was sold to Nester Healthcare PLC before Alicia moved into the hospitality trade. Following the death of her father, with whom Alicia had always been in business, she took a much-needed break. Two years later, in 2005, she was ready for a new challenge and Mary Moppins Limited was born.
Working alongside her daughter, Kathryn, one of Alicia’s motivations behind Mary Moppins Limited was to help cleaning staff feel more credible. Alicia and Kathryn achieve this by providing their staff with a solid foundation of training and support to enable them to deliver their service to the highest possible standards.
When thinking back to how she felt when Mary Moppins gained its first customer, Alicia says, “It was very nerve racking. We were anxious about meeting expectations.”
“However we were also excited that the journey was just beginning.” She added, “The client continued to use us regularly, which built our confidence and importantly the customer list began to grow.”
The business has not been without some challenges. Staff can work in some difficult environments; however Alicia and her team see these situations as opportunities to develop. With good communication and an understanding of clients’ needs, Mary Moppins Limited has continued to exceed expectations, while building excellent rapport and relationships with their clients.
For the last four years, they have been based at Riverside Business Centre in Lowestoft, which has given them some real benefits.
“The image The Riverside Business Centre gives our clients and staff is really professional.” Alicia says.
“It really helps with the day to day running of the business. We don’t have the responsibilities of the building repairs and maintenance, therefore we can put more time into the running of the company.”
Riverside Business Centre Coordinator, Hannah Littler says, “Being a tenant at Riverside Business Centre gives businesses a professional look. They can also access advice and support from Nwes, which can really give businesses a boost.”
Hannah continues, “Not only have we supported and helped Mary Moppins with the day-to-day running of the business, but they have also taken on a contract to clean many of our sites in the Suffolk and Norfolk area. In addition to this, they have taken out a virtual office package with our Nwes property in Ipswich, the Suffolk Enterprise Centre in Felaw Maltings.”
Alicia and her team are proud of how Mary Moppins Ltd has developed. “Watching the company grow is so rewarding.” she explains, “With a team of almost 80 staff, we feel we are helping lots of families with flexible working hours maintain employment. We also have a team who enjoy their jobs and offer our clients a sparkling service!”
“It’s rewarding to know it was all created from a name and an idea.”
To find out more about Mary Moppins Ltd, visit their website http://marymoppins.co.uk/
Ideally located in an area of rapid regeneration on the south bank of Lowestoft’s Inner Harbour, the Riverside Business Centre premises offers a stimulating environment for both start-up and established companies to flourish. For more information on tenancies at Nwes properties across the East of England or advice and training on starting your own business, contact us on 08456 099 991