NWES - About Us Section

 

Customer Service Charter

NWES are committed to providing the highest levels of customer service, as embodied in our Customer Charter.
Our commitment to you:

Being accessible
Our main operational offices are open Monday to Friday from 08:30 – 16:30 (except for Bank Holidays). You can contact us by telephone number 0845 60 99 99 1; via e-mail info@nwes.org.uk.

Performance
We will ensure that we are responsible and accountable for the quality of every aspect of our work and the advice we provide. We will seek to continuously improve to ensure that the service we provide meets and exceeds your expectations.

Being fair and inclusive
We will always try to treat you fairly and consistently. We recognise that we have a huge range of customers, with different needs, and aim to ensure that nothing stands in the way of everyone receiving the same good service.

Being polite, sensitive and respectful
We want to fully understand your needs. Our staff will behave in a polite and professional way and respect your rights. In return, we expect our staff to be treated properly. We will not tolerate verbal or physical abuse against them.

Privacy and Security
We will treat your personal information in the strictest confidence, ensuring that details of your service are only discussed with you or an authorised representative.

How to make a complaint or a give commendation
Our staff are dedicated to providing a professional service and getting things right first time.
Despite our best endeavours, we recognise that things may not always meet your expectations.

We want to know what you think. If you are unhappy, we want to understand why so we can put it right. We also want to know when we have done a good job so that we can continue to do so. All feedback is reviewed regularly so that we can learn from what you are telling us and improve our service.

How to contact us to make a complaint or commendation
You can let us know what you think of our work, or work being done on our behalf in the following way:

By letter addressed to:-

Mr Gary Hewitt, Head of Support: NWES, Norwich Enterprise Centre, Guildhall Hill, Norwich, Norfolk, NR2 1JH

Alternatively you can send an e-mail: gary.hewitt@nwes.org.uk or telephone 01603 227860.

If you prefer, you can ask someone else to speak to us on your behalf. To help us communicate with you more easily, please tell us if you have any specific needs.
 
 

Site search 

Contact NWES 

Tel: 0845 60 99 99 1

Latest news 

03/09/2010

They’re back! The annual Spirit of Enterprise Awards

Although the town is nearing the end of the Summer season and Autumn will soon be upon us, Great Yarmouth still has one of its key annual events to look forward to on November 12th.

NWES e-newsletter 

Sign up here to access ‘Start Up Donut’ — a FREE monthly e-newsletter and online resource for new and existing businesses, packed with local news and no-nonsense advice to help you succeed in business.

Please note the form below directs you to an external website.

All fields marked with an asterisk (*) are compulsory.